Logistics · Case study
“Our largest customers wanted proof we deliver on time.”
A global supplier now sends its largest customers delivery and emissions reports that update automatically every month.
0 → 12
customer reports updated automatically every month
0
wrong figures sent to a customer since go-live
1
definition of “on time”, agreed with each customer
The problem
A wrong figure reached the customer first.
The largest customers asked for two numbers every month:
Proof of on-time in-full delivery
An emissions figure for every unit shipped
Both go into the customers' own reporting. The reports were put together by hand each month, so a wrong figure could reach the customer first.
At a glance
Global supplier, shipping to large corporate customers
CFO, finance director, the sustainability lead
One central data warehouse, fed by the ERP and shipping data
Delivery and emissions definitions, the warehouse, automated customer reports
What we built
Definitions, one warehouse, reports that send themselves.
1
Definitions the customer can check
Each definition was agreed with the person who owns it, then checked against the supplier's own delivery records.
2
One warehouse behind every report
All order, delivery and shipping data sits in one warehouse. The company is replacing its ERP, and the customer reports keep running through the move.
3
A report that arrives by itself
Each report refreshes on the first of the month, and the sustainability lead reviews it before it goes out. A new customer means one more report, not a new project.
The outcome
